Privacy Policy

Lela Dental is a dental clinic based in Albania providing information about dental treatments, initial consultations and support for local and international patients.

The official website is https://leladental.com. For any privacy-related request, you can contact us at info@leladental.com.

We may collect data voluntarily submitted by the user, such as full name, age, phone number, email address, preferred language, treatment of interest, message and availability to be contacted.

We may also collect technical information linked to the request, such as visited page, date and time of submission, browser, device, IP address and advertising campaign source.

If the patient voluntarily sends photos, X-rays or clinical documents, these materials are used only to better understand the request and organize an initial evaluation.

We use data to respond to requests, provide treatment information, organize consultations or appointments, manage communication by email, phone or WhatsApp and improve our service.

We may also use data to manage requests coming from advertising campaigns, lead forms, social pages or CRM tools connected to the clinic.

We do not sell users’ personal data.

If you reach the website through Facebook, Instagram, Google or other advertising platforms, we may receive information that you voluntarily submit through contact forms or lead forms.

Advertising platforms may process data according to their own privacy policies. We recommend checking the privacy settings of your account on the platform used.

Processing may be based on user consent, the need to respond to a request, pre-contractual steps, legal obligations or the clinic’s legitimate interest in communication, security and service organization.

We keep data only as long as necessary to manage requests, provide assistance, comply with legal obligations or maintain proper administrative records.

Data that is no longer necessary is deleted or anonymized where possible.

Data may be processed by technical providers supporting the website, email, hosting, forms, advertising tools, CRM systems or analytics services.

We share data only when necessary to provide the service, comply with legal obligations, protect our rights or manage patient requests.

Some technical or advertising tools may process data on servers located outside the user’s country. In such cases, we use providers that declare appropriate security and data protection measures.

You may request access, correction, deletion, restriction or objection to processing where provided by applicable law.

You may also withdraw consent for non-essential communications by contacting us by email.

We apply reasonable measures to protect personal data from unauthorized access, loss, modification or misuse.

However, no online system can be considered 100% secure.

We may update this policy over time. The most recent version will always be available on this page.